The prices of the products presented on the site are expressed in RON, and do not include V.A.T., because NATURA PAPER SRL is not a V.A.T. payer.
Insofar as NATURA PAPER becomes a V.A.T. payer, the prices of the products will be updated.
The prices are applicable at the time of order validation by the Customer. Transport fees will be calculated at the end of the order.
If NATURA PAPER becomes a V.A.T. payer, the payment of the value-added tax will be made at the V.A.T. rate provided by the legislation in force at the date of invoicing.
Product prices may be updated/modified at any time, and this update/modification will replace any previous price. The prices at the time of placing the actual order will apply to your order, provided the product is in stock.
Payment for the ordered products can be made as follows: cash on delivery, by payment order/bank transfer in advance, or online card payment.
If you opt for online payment with a bank card, your card data processing is done through NETOPIA Payments, and we will not store any data related to your card.
When you opt for online payment, you will be redirected to the NETOPIA PAYMENTS platform, where you will be asked for certain personal data– for example, card data (card number, cardholder name & surname, expiration date, and security code on the back of the card). This data is used strictly for processing the payment through the NETOPIA PAYMENTS platform and is not communicated to us. To ensure transaction tracking and payment settlement, NETOPIA PAYMENTS provides us with reports on the payments we collect.
These reports may include personal data of the payers (name, surname, e-mail, phone no., billing address). NETOPIA PAYMENTS transmits this data to us as part of the payment processing services. If problems arise strictly related to the processing of your payment, you may be contacted directly by NETOPIA PAYMENTS representatives to resolve them. The NETOPIA PAYMENTS platform processes your personal data as an independent operator for online payment processing. You can consult more details about their policy for processing your personal data collected for payment processing on the Netopia Payments platform: https://netopia-payments.com/nota-de-informare-gdpr-platitori/
If you opt for card payment, the issuing institution will validate and authorize the payment. If the transaction is not processed for reasons independent of us (e.g., non-existent funds on the card, expired card, provision of incorrect information/data by the Customer), the contract between us is not concluded, and we will have no obligation to deliver the products, but you can select another payment method or try processing the payment again with a valid card.
Transport or delivery fees are not included in the price, except for certain offers that will be brought to your attention, if applicable, through the site.
If the price of the product or some of its characteristics were incorrectly entered in the NATURA PAPER databases or displayed incorrectly, and the delivery has not been made, NATURA PAPER reserves the right to cancel the delivery of that product and to notify the Customer as soon as possible about the error that occurred.
a. Bank Card
NATURA PAPER accepts payment through the designated payment processor via the following debit or credit bank cards: Visa, MasterCard, Maestro, Visa Electron, provided it is valid, has sufficient funds, and your bank allows you to make online payments with that card. Our approved payment processor is NETOPIA Payments.
If the card is associated with an account in a currency other than LEI, transactions are made in LEI, at the exchange rate of the issuing bank for that card.
The payment amount for the validated order will be blocked on the registered card. The amount thus blocked will be withdrawn when the Customer takes possession of the ordered products. This amount cannot be greater than the amount initially blocked when the order was validated. The time frame in which the card-issuing bank unblocks/credits the amount to the customer's account cannot be estimated/controlled by NATURA PAPER and may differ from one bank to another.
b. Payment Order
For the bank transfer payment option, the delivery day of the products is conditional on the moment our bank account is debited with the value of your order. The payment date is the date NATURA PAPER's bank account is credited with the order value.
The bank transfer will be performed by your bank.
c. Cash/Cash on Delivery
You will pay the value of the ordered products at the very moment of their delivery by the courier company.
If your order is shipped in two separate packages, you will have to pay the cash on delivery amount for each package to the courier.
The Customer guarantees to NATURA PAPER that the payment method used is valid and not obtained through a fraudulent method.
NATURA PAPER reserves the right to suspend/cancel any order/delivery over which there are suspicions regarding payment.
NATURA PAPER reserves the right to suspend/cancel all orders/deliveries in case of refusal of payment by financial-banking institutions.
All bank transactions on the site will be carried out in a secure environment, NETOPIA Payments– NATURA PAPER's partner is its guarantor, and undertakes to protect personal data and information as well as online payment methods.
The information entered for payment (such as e.g., card name and number, its validity date) will not be stored on NATURA PAPER servers; their collection, processing, and deletion are the responsibility of NETOPIA Payments
The Fiscal Invoice for an online order is in electronic format and can be downloaded from the customer's account if they are a natural person or from SPV if they are a legal entity customer, 3 days after receiving the order.
All online transactions are protected by advanced security protocols to ensure the confidentiality and safety of your data. We use secure payment systems and trusted partners for payment processing.
When placing an order, please ensure that all billing information is correct and complete. We do not assume responsibility for delays or delivery failures caused by incorrect information provided when placing an order.
For any questions related to payments, please contact us at the e-mail address: office@naturapaper.ro or at the phone number: +40742175422.
Any updates about new payment methods will be updated on this page.
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